Blog #6 Blog #7

Blog  #7

                Last week I have done a bunch of 25 live stuff which consisted of using it as well as creating KBA’s. 25 Live is the new system to reserve a room as well as integrate it into the calendar. This system is much smarter than the previous with this; faculty will be able to search for a room based on their criteria. For example they could enter the type of room they want, the amount of people the room could hold and what technology or equipment is in the room. My job this week was hash out a plan for the 25 live knowledge base. We have determined it was best to create three KBA’s. The first being the Intro, Detailed, Detailed Event and Quick Event. Within Detailed Events I have created five separate KBA’s to easily walk a client through using the website and providing detailed information.

Blog # 8

                This week I have completed some ticketing work as well as completed some tasks around the library. There were a couple of issues with printers and computers that I quickly solved. Starting today I will continue to help out with the faculty computer literacy. This consists of going through Lynda.com and finding basic courses on how to use certain aspects of a computer. These courses must contain assignment features where once a faculty member watches a portion of the course they would take a quiz on what they just learned. This is to ensure that they are retaining the information that they are getting.